Kensal Green Carpet Cleaners Privacy Policy
This Privacy Policy explains how Kensal Green Carpet Cleaners collects, uses, stores, and protects personal data relating to our customers and potential customers in our Kensal Green service area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
By using our cleaning services or contacting us to request information, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all customers and prospective customers of Kensal Green Carpet Cleaners within our Kensal Green service area. It covers personal data that we collect directly from you, data generated during the provision of our services, and data obtained from certain third parties where relevant to our services.
Personal data we collect
We only collect personal data that we need in order to provide our services, manage our business, and comply with legal obligations. The types of personal data we may collect include:
Identification and contact details such as your name, address, and any other contact information you choose to provide when you contact us or book a service.
Service and booking details such as dates and times of appointments, details about the property or areas to be cleaned, and any specific instructions or preferences relating to the service.
Billing and payment information such as transaction records, payment status, and related accounting information. We do not store full payment card details if payments are processed through a secure payment provider.
Communication records such as emails, messages, and notes from phone calls or conversations relating to enquiries, quotes, bookings, and customer support.
Technical and usage information where applicable such as basic device or browser information and interaction with our website, collected through standard server logs or similar technologies, where this is strictly necessary for the functioning and security of our website.
How we collect your personal data
We may collect personal data in the following ways:
Directly from you when you contact us for a quote, make a booking, request information, or communicate with us about our services.
During the provision of services when our staff visit your property and note service details, instructions, or feedback that you provide.
From third parties where necessary such as payment providers processing your payment on our behalf or platforms that you may have used to find or book our services, in accordance with their own privacy arrangements.
Lawful basis for processing your data
We process your personal data only where we have a valid legal basis under data protection laws. The main lawful bases we rely on are:
Performance of a contract where processing is necessary to provide our services, manage bookings, respond to your enquiries, or take steps at your request before entering a contract.
Compliance with legal obligations where we must retain or process certain information for tax, accounting, insurance, or other regulatory purposes.
Legitimate interests where processing is necessary for our legitimate business interests and these are not overridden by your rights and freedoms. This may include managing and improving our services, maintaining accurate records, preventing fraud, and protecting our staff, customers, and property.
Consent where you have clearly agreed to a specific use of your data, for example certain types of optional marketing. Where we rely on consent, you may withdraw it at any time.
How we use your personal data
We use your personal data for the following purposes:
To provide and manage our carpet cleaning and related services, including confirming bookings, carrying out cleaning at your premises, and handling any changes or cancellations.
To communicate with you about your enquiries, appointments, quotes, and after-service follow-up, including handling complaints or service issues.
To manage payments and accounting, including processing transactions, keeping financial records, and responding to payment queries.
To run, manage, and improve our business operations, including internal administration, staff training, quality control, and service planning.
To protect our legal rights and interests, including establishing, exercising, or defending legal claims and preventing or detecting fraud or misuse of our services.
To send you information about our services or offers where permitted by law and subject to your communication preferences. You may opt out of such communications at any time.
Data sharing and processors
We do not sell your personal data. We may share your data with third parties only when necessary for the purposes set out in this Privacy Policy or where required by law. Third parties may include:
Service providers acting as data processors such as payment processors, accounting or invoicing providers, information technology and hosting providers, and providers of tools we use to manage bookings and customer records. These processors are only allowed to use your personal data to provide the contracted services to us and must protect your data in line with data protection laws.
Professional advisers such as accountants, auditors, or legal advisers where necessary for business management, compliance, or to handle disputes or claims.
Public authorities, law enforcement, or regulatory bodies where we are legally required to share data or where disclosure is necessary to protect our rights or the rights of others.
If we reorganise or transfer parts of our business, your personal data may be transferred as part of that process, in which case we will ensure that your rights continue to be protected.
Data retention
We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with legal, accounting, or reporting requirements.
Booking and service records are typically retained for a period that allows us to answer questions about past work, manage any complaints, and satisfy tax and accounting requirements.
Communication records are kept for a reasonable period to handle ongoing enquiries and service issues.
Where we process data based solely on your consent, we will delete this data if you withdraw consent, unless there is another lawful basis requiring us to keep it.
When data is no longer needed, we will securely delete or anonymise it.
Data security
We take appropriate technical and organisational measures to protect your personal data from accidental loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures include restricting access to personal data to those who need it for their role, using appropriate security controls for our systems, and ensuring that our processors also apply suitable protections.
While we work to protect your personal data, no system can be guaranteed as completely secure. We continually review and update our safeguards to help keep your information safe.
Your data protection rights
You have a number of rights in relation to your personal data under data protection law. Subject to certain conditions and exemptions, you may:
Request access to your personal data and obtain a copy of the information we hold about you.
Request correction of inaccurate or incomplete personal data.
Request erasure of your personal data where there is no good reason for us to continue processing it, such as when it is no longer needed for the purposes for which it was collected.
Object to the processing of your personal data where we are relying on legitimate interests and you believe your rights and interests outweigh our reasons for processing.
Request restriction of processing of your personal data in certain circumstances, for example while we verify its accuracy or our grounds for processing.
Request portability of certain personal data, allowing you to receive it in a structured, commonly used, and machine-readable format and to transmit it to another controller where technically feasible.
Withdraw consent where we rely on consent to process your data. Withdrawal of consent does not affect the lawfulness of processing carried out before you withdraw it.
You also have the right to lodge a complaint with a data protection supervisory authority if you believe that your data has been handled in a way that does not comply with data protection laws.
International transfers
Where we engage processors or service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. This may include relying on adequacy decisions, standard contractual clauses, or other mechanisms recognised under data protection law.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updated version will apply from the date it is issued. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
Contact and further information
If you have any questions about this Privacy Policy or how Kensal Green Carpet Cleaners handles your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our website or other official materials.
